Account Manager
Job Description

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Account Manager

Profile& Job Description

The vacancy we have is an excellent career opportunity for an experienced, highly motivated, energetic, and career-focused individual tojoin our system integration team. As an expanding business,

we can offer you the chance to make an impact and actively participate in the development of the company.

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As an Account Manager at SHELT, you are the key contact for our customers. You will own and cultivate the relationships, building and executing the sales strategy for the successfulCommercial/Enterprise sales team.

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You will participate in major transformational projects in networking, security, software, and services. Your success is reflected in your sales achievements, long-term customer relationships, and satisfaction. You will work with engineering, marketing, and technology teams to deliver SHELT's message to the market and energize it with SHELT’s vision and offerings.

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Why SHELT:

·      SHELT offers cloud-based security services to trusted global clients through a cybersecurity-as-a-service partnership model that is designed to sustainably and effectively shelter your company from data theft and cyberthreats. SHELT also offers network consultancy, design, implementation, and maintenance services.

·      SHELT is where each person is unique, but we bring our talents to work as a team and make a difference, powering an inclusive future for all. We encourage the inclusivity of opinion and diversity of ideas. We want to have a positive impact on our customers, our employees, and society.

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Who You'll Work With:

You will be joining the sales team and will be surrounded by successful, driven individuals. We work together for eachother’s mutual success while at the same time challenging each other to be the best we can be.

Profile:

• Experience selling technology solutions in some or all of the following: Networking, Security, Unified Communications, Software, and Services.
• Comfortable in applying business acumen and financial expertise to assist in identifying & qualifying selling opportunities as part of an account team.
• Must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• Excellent communication skills (both written and verbal) and the ability/affinity for communicating with customers at all levels of an organization. 
• Ability to work efficiently, make valuable contributions as a team member, and assume a proactive approach to their career.
• Enterprise / Commercial Sector experience in Nigeria is preferable.
• Strong relationship management skills.
• Strong presentation skills.
• Strong negotiation skills.
• University degree with a minimum of 7+ years of related experience in the IT/networking industry in Nigeria.
• Cisco certification is a plus.

Who You Are

• You talk with passion for combining multiple technologies and services to seek a customer’s specific business needs and impact.
• You work at multiple levels with your customers, be it technical decision-makers or business stakeholders. Have the gravitas and experience to lead a relationship with the CxO level.
• You are a confident presenter and evangelist, crafting engaging proposals that are contextual to the audience.
• You demonstrate a strong ability to understand specific vertical markets, understanding of key care-about, business challenges, compliance requirements, and drivers.

Key Tasks &Responsibilities:

Sales Responsibilities:

• Develop and expand a portfolio of corporate clients through continuous prospecting, visits, and calls leading to funnel generation into the CRM system.
• Identify and resolve Customers’ inquiries and recommend SHELT’s best Offerings within their budgets & technical requirements.
• Persistently engage with clients throughout the sales cycle until successful closure.
• Ensure the achievement of agreed-upon sales targets and outcomes within the timeline.
• Maintain the accuracy and integrity of the CRM system by creating new opportunities for existing and new customers, keeping all opportunities updated throughout the sales cycle.
• Update the Management on a weekly basis with reports on customer needs, problems, interests, competitive activities, and potential for new products and services; Participate in the weekly, monthly, and quarterly sales and funnel metrics review meetings.
• Maintain a high level of funnel hygiene and submit sales pipelines on time.
• Prepare all the quotations and tender documents and follow up on the deadlines for submissions.
• Negotiate the quotations, tenders, and contract terms to meet both client and company needs within the allocated authority limits maximizing the margins for each deal.
• Create a sales order to provide them to the customers.
• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Develop a good and strong sales market for our business partners.
• Attend Vendors’ training, Webinars, and conferences.
• Accomplish new certifications and develop sales & technical know-how.
• Ad-Hoc Assignments / Reports as per the management requests.

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Pre-sales & Technical Coordination responsibilities:

• Collect and communicate customers’ needs with the Presales and Technical team to deliver the best client-focused solutions based on their inquiries.
• Attend meetings with the Presales and Technical team to present the value proposition of designed solutions to customers.
• Remain up to date with market trends and competitors’ activities.

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After Sales Responsibilities:

• Manage and follow up on order deliveries through business partners.
• Act as a point of contact for customers and resolve emerging issues alwaysensuring customer satisfaction.
• Ensure the timely and successful delivery of our solutions. 
• Follow up with customers with overdue payments.

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